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How To Win & Manage Corporate and Commercial Customers – that is, how to build a solid recurring income with commercial, industrial and large residential landscape maintenance contracts In the Blueprint, we talk about the how we can build our own Successful Lawn and Garden Business quickly. Now, this quick growth is all very good, however, the income is what we call non-recurring income. That is, in contrast to mowing a home owner’s lawn every 2 weeks which is what you would call Recurring Income – this is income the business can bank on. Today, I want to touch on the topic of Corporate and Commercial customers. These customers would include: 1. Corporate customers like the headquarters of large corporations, factories, large industrial and commercial sites 2. Large community estates including residential strata and community sites and associations 3. Multi residential apartments and Home units and apartment blocks 4. Multi family housing estates 5. The managers of all the sites above including Development Managers, Strata Managers, Property Managers etc All of these potential customers have 1 thing in common and that is they all have common lawn and garden areas that need to be maintained and serviced. Besides the need for maintenance, they must be done on a regular basis. This sounds like “Recurring Income” – this is good!! In a later article I want to talk about: 1. How To Win & Manage these Corporate and Commercial Customers 2. How To Win these Contracts - using Guerilla Marketing Tactics 3. What Are The 4 Key Things You Need To Win These Commercial Contracts including Your Presentation (internal & external presentation tips), Your Safe System Of Work documentation (OHS, OSHA, etc), Your Insurances and Your Contractor Register/Checklist But today I want to share with you something that I have been working on for the last few months – Worker Safety and Occupational Health in your business. Basically, we are all on notice to lift our game when it comes to Occupational Health and Safety (or whatever you want to call it)! Not only are we on notice, but it is critical to have a Safe System of Work operating in your work place if you want to WIN some of those BIG JOBS. The corporate customers above are very lucrative customers to have on your roster as they provide a secure and lasting Recurring Income. This Recurring Income would easily exceed the income (and hourly rate) earnt by mowing little HOUSE LAWNS. These “corporates” are ONLY interested in you if you are OHS and Worker Safety compliant. We have just completed a great little Report called: Your "Getting Started" Occupational Health & Safety System assessment package – helping you create a Safe System of Work (for your contractor business) that can be used anywhere in the world This report includes the How To of: 1. Creating A Safe System of Work 2. Setting up Your Safety Policy, or OHS policy, or OSH policy 3. Hazard Identification & Risk Assessment 4. Five (5) Hazard Controls to be implemented 5. Safe Work Method Statement (SWMS), aka Job Safety Analysis (JSA), Safe System Of Work Plan (SSWP) or Safe Work Procedures (SWP) 6. Personal Protection Equipment (PPE) 7. First Aid 8. Material Safety Data Sheets 9. Electrical Safety, Test & Tag 10. Certificate of Currency of Public Liability Insurance cover 18 11. Certificate of Currency of Workers' Compensation Insurance cover 19 12. Examples of Safe Work Method Statements to look out for